Partner Terms and Conditions

Welcome to YOHO — your trusted partner for fast and reliable hyperlocal delivery and transportation solutions. These Terms and Conditions (“Terms”, “Agreement”) are an electronic record published in terms of the Information Technology Act, 2000 and the rules framed thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This is a computer-generated record and does not require any physical or digital signature.

These Terms apply to your use of the YOHO Partner mobile application (the “Platform” or “App”) and your provision of delivery, courier, and/or passenger transportation services as an independent partner (“Partner”, “Pilot”, “you”, “your”) to Bright India Global Industries Private Limited (“YOHO”, “Company”, “we”, “us”, “our”).

“User” or “Customer” means any individual or entity who accesses the Platform to place orders for delivery of goods or to book transportation services, and whose orders or bookings are fulfilled by the Partner through the Platform. The User is an independent third party, and the Company acts solely as an intermediary platform facilitating the connection between the User and the Partner.

Please read all sections of this Agreement — including the General Terms of Use, the Vehicle and Service-Specific Terms, the Warranties and Disclaimers, and the annexed policies — carefully before you click “I Accept” or otherwise register on, or use, the Platform. By creating an account, accessing the YOHO Partner App, or accepting an order, you agree to be bound by these Terms, our Partner Privacy Policy, our Shipping & Delivery Policy, and, if you operate a 3-Wheeler, the Partner Privacy Policy (3-Wheeler). Together, these documents form a single, complete Agreement between you and YOHO. If this Agreement conflicts with any other document, this Agreement shall override such other document, save that the vehicle-category-specific terms in Part D shall prevail over the General Terms in Parts A to C in case of direct conflict.

It is strongly recommended that you review this page periodically for the most current version. YOHO reserves the right, at its sole discretion, to change or modify these Terms without prior notice for non-material changes, and with notice as described in Part V for material changes. If you object to these Terms or become dissatisfied with the Platform in any way, you should immediately stop using the Platform and may request account deletion as described herein.

If you do not agree to these Terms, please do not register on, or use, the Platform.

PART A — DEFINITIONS AND INTERPRETATION

A.1 Definitions

Unless the context otherwise requires, the following terms shall have the meanings set out below wherever they are used in this Agreement:

• “Acceptance” means your affirmative action of clicking “I Accept”/“I Agree”, or of registering, logging in, or accepting an order on the Platform, by which action you unequivocally accept this Agreement and any modification thereof.
• “Affiliate” means any entity that directly or indirectly owns, is owned by, or is under common ownership or control with YOHO.
• “Agreement” means these Partner Terms and Conditions, together with the Partner Privacy Policy, the Shipping & Delivery Policy, the Partner Privacy Policy (3-Wheeler) where applicable, and any annexures, appendices, or documents referenced herein.
• “Applicable Law” means any statute, ordinance, rule, regulation, guideline, policy, notification, circular, or judicial or administrative pronouncement having the force of law in India or any relevant jurisdiction, as amended or replaced from time to time.
• “Fees” means the consideration payable to the Partner for Services rendered, as displayed on and accepted through the Platform.
• “Partner Vehicle” means the vehicle owned, hired, or lawfully operated by the Partner and registered on the Platform for the purpose of providing Services, including vehicles running on non-renewable or renewable resources (including electric vehicles).
• “Partner Information” means personal data collected from the Partner, including KYC documents, bank details, vehicle registration and insurance documents, driving licence, identity and residence proof, location data, and any other information YOHO may reasonably require.
• “Platform” means the YOHO website, mobile application, and any associated software, APIs, or tools operated by YOHO, as may be updated or expanded from time to time.
• “Services” or “Partner Services” means the delivery of goods and/or transportation of passengers undertaken by the Partner in response to a request placed by a User through the Platform.
• “Termination Date” means the date on which this Agreement stands terminated in accordance with Part N.
• “Working Day” means a day (other than national and bank holidays) on which nationalised banks are generally open for business in Surat, Gujarat.

A.2 Interpretation

Unless the context otherwise requires: (a) headings are for convenience only and shall not affect interpretation; (b) words denoting a natural person include an artificial or juristic person and vice versa; (c) the singular includes the plural and vice versa; (d) the word “including” is illustrative and not limiting; (e) any reference to a statute includes that statute as amended, re-enacted, or replaced from time to time; (f) the rule of construction that an ambiguous clause be interpreted against the drafting party shall not apply; and (g) all annexures, schedules, and referenced policies form an integral and operative part of this Agreement.

A.3 Entire Agreement; No Third-Party Beneficiaries

This Agreement constitutes the entire understanding between you and YOHO regarding your use of the Platform and Services, and supersedes any prior agreement or communication (written or oral) on the subject, except where a separate written agreement (such as an enterprise, API, or NDA arrangement) has been executed between you and YOHO, in which case that separate agreement shall govern to the extent of any inconsistency. Except as expressly stated, there are no third-party beneficiaries to this Agreement. YOHO's failure to act on a breach by you or any other Partner does not waive its right to act on a future or similar breach, and YOHO does not guarantee that it will take action against every breach of this Agreement.

PART B — GENERAL TERMS OF USE

B.1 Eligibility

• You must be at least 18 years old and legally competent to contract to register as a full Partner on the Platform.
• In accordance with applicable law, YOHO may, at its discretion, onboard Pilots between 16 and 18 years of age strictly for the operation of non-motorized vehicles (manual bicycles) or electric cycles that do not require a driving licence under the Motor Vehicles Act, 1988. Such Pilots shall not be permitted to operate any motorized vehicle through the Platform.
• Registration of a Pilot between 16 and 18 years of age is subject to (a) written consent from a parent or legal guardian, submitted along with valid proof of age and identity of both the minor and the consenting guardian; (b) compliance with the Child Labour (Prohibition and Regulation) Act, 1986, as amended by the Child and Adolescent Labour (Prohibition and Regulation) Amendment Act, 2016 — YOHO shall not engage any individual below 14 years of age in any capacity; and (c) hours of engagement that comply with applicable laws governing working hours of adolescents and that do not interfere with their education. YOHO reserves the right to request additional documentation, to conduct optional or random checks to verify stated age and guardian consent, and may suspend or reject registration of any Pilot who fails to satisfy these requirements. Applicants below 16 years of age are restricted from using or registering on the Platform in any capacity.
• You must possess valid documents including a driving licence (where applicable to your vehicle category), vehicle registration, insurance, and KYC documents as requested by YOHO.
• You must own or lawfully operate a roadworthy vehicle suitable for your registered service category.
• You must use a functioning smartphone with active internet connectivity and an active mobile number registered in your own name.
• You must not be a competitor of YOHO, nor associated with a competitor or potential competitor, nor barred from receiving YOHO's services under Applicable Law.

B.2 Description of Services and Purpose

Through the Platform, YOHO enables Partners to accept requests from Users for the delivery of goods between specified pickup and drop-off locations, and to provide transportation of passengers from one location to another, as requested through the Platform. Partners must register their vehicles on the Platform to perform these Services. The Platform supports a range of vehicle types, including eco-friendly options such as manual bicycles, electric vehicles, and other sustainable modes of transportation, allowing Partners flexibility while supporting sustainable practices. Where a Partner's age mandates a specific vehicle category under Applicable Law (as set out in Part B.1), the Partner agrees to abide strictly by that mandate.

YOHO's application (current and future) is bound by all applicable copyright and other laws. YOHO reserves the right to introduce additional terms as may be required by regulatory authorities or otherwise. Partners may use YOHO's application only on supported devices that are compatible with the current software; Partners may be required to download, install, and keep updated certain software owned or controlled by YOHO or its service providers, which shall be governed by any accompanying end-user licence terms, incorporated herein by reference.

While using the Platform, you provide consent to YOHO storing information such as your login details, name, address, email, phone number, and geographical/pin location for accurate service fulfilment, as further detailed in the Partner Privacy Policy. You also consent to YOHO's use of analytics tools (such as web/Google Analytics) over such data for service-improvement purposes.

In providing Services, YOHO may integrate with, and rely on, third-party service providers (for example, payment gateways, mapping services, and communication providers) to render certain functionality of the Platform.

B.3 Business Users and Enterprise Services

The Platform may also be used to service business users, merchants, corporate accounts, and API-integration partners, including through e-commerce integrations, merchant onboarding, business dashboards, delivery-management tools, and invoicing services. Where Partners are assigned orders originating from such business/enterprise accounts, such orders remain subject to these Terms unless YOHO notifies Partners of variations applicable to a specific enterprise workflow (for example, differing proof-of-delivery or multi-stop requirements).

B.4 Registration and Account

• Registration is completed by creating a Partner ID. You are solely responsible for the veracity, accuracy, and authenticity of all personal details and documents furnished at the time of registration and thereafter.
• You agree that YOHO may contact you electronically, by phone, or through its centres/associates to understand your interest in Services and to fulfil your requests, and that YOHO may share your details with its partners and affiliates who may contact you for related purposes, in accordance with the Partner Privacy Policy.
• You specifically consent to receive transactional and service-related communications from YOHO, and, where you separately opt in, promotional materials, through email, SMS, in-app notification, or any other mode of communication.
• You may maintain only one Partner account unless expressly authorized by YOHO in writing.
• YOHO may conduct background verification and document checks (through authorized vendors, where permitted by law) and may approve, suspend, or reject registration at its sole discretion. If, in YOHO's opinion, any discrepancy or adverse finding arises during or after background verification, this Agreement shall stand null and void with immediate effect.
• You are responsible for safeguarding your account credentials (a strong password with alphanumeric and special characters is recommended, and should be changed periodically) and for all activity conducted under your account.
• If information you provide is, or becomes, untrue, inaccurate, outdated, or incomplete, or YOHO has reasonable grounds to suspect the same, YOHO may refuse or deny your access to the Platform, in whole or in part, at its sole discretion and for any reason.
• You represent and warrant that you are of legal age, competent to contract, of sound mind, and under no coercion, undue influence, or incapacity that would prevent you from forming a binding contract.

B.5 Nature of Relationship

You provide Partner Services as an independent contractor on a principal-to-principal basis. Nothing in these Terms creates an employer-employee, agency, partnership, or joint venture relationship between you and YOHO. YOHO does not guarantee minimum earnings, order volume, or continuous engagement, and does not warrant that the Platform will be available at all times or in all locations. You covenant that any person you engage (not by way of transfer of your account) to assist in performing Services shall be your own employee or contractor, and under no circumstances shall such person be deemed an employee or worker of YOHO.

You agree to provide Partner Services with the due care, skill, and diligence of a Reasonably Prudent Operator (“RPO”) — that is, exercising the degree of skill, diligence, prudence, and foresight that would reasonably be expected of a skilled and experienced operator complying with all applicable laws, engaged in the same type of undertaking, under similar circumstances. Specifically, you shall ensure Services are provided in compliance with the Motor Vehicles Act, 1988, the Motor Transport Workers Act, 1961, the Carriage by Road Act, 2007 and Carriage by Road Rules, 2011 (where applicable), and any rules made thereunder.

You agree not to (a) form any union, trust, association, or similar body, or (b) hold any meeting or gathering of five or more Partners, to discuss this Agreement, the Services, payments hereunder, or YOHO's regular business affairs, without YOHO's prior written consent. You further agree not to, and shall ensure any person assisting you does not, disparage or make negative public comments (oral or written) about YOHO or its officers, employees, directors, or representatives. Breach of this clause entitles YOHO to terminate this Agreement immediately and to claim indemnification as set out in Part P.

You confirm that you have the appropriate and current level of training, expertise, and experience to provide the Services in a professional manner with due skill, care, diligence, and courtesy, and that all licences, permits, approvals, and authorities necessary for the Partner Vehicle have been obtained by you at your own cost.

PART C — PLATFORM ACCESS, CONTENT AND CONDUCT

C.1 Licence and Platform Access

YOHO grants you a limited, non-exclusive, non-transferable licence to access and use the Platform and Services purely for the commercial purpose of providing Partner Services. This licence does not include, and you shall not undertake, any of the following:

1. Copying, extracting, or reformatting any information from the Platform for the benefit of any third party not subscribed to the Platform;
2. Caching, unauthorized hypertext linking to, or “framing”/“mirroring” any part of the Platform;
3. Uploading, posting, or transmitting content you do not have a right to make available, or that contains malware, viruses, or code designed to interrupt or damage software, hardware, or telecommunications equipment;
4. Taking any action that imposes, or may impose in YOHO's sole discretion, an unreasonable or disproportionate load on YOHO's infrastructure;
5. Using data mining, robots, scrapers, or similar automated data-gathering tools to access or copy content on the Platform without YOHO's express written permission;
6. Bypassing, or attempting to bypass, any measure employed by YOHO to prevent or restrict access to the Platform;
7. Making any speculative, false, or fraudulent booking, or a booking in anticipation of demand rather than genuine need;
8. Deep-linking to any portion of the Platform for any purpose without YOHO's express written permission;
9. Posting or transmitting content that is unlawful, defamatory, obscene, pornographic, invasive of privacy (including bodily privacy), harassing on the basis of gender, racially or ethnically objectionable, related to money laundering or gambling, or otherwise contrary to Applicable Law;
10. Posting content that is harmful to a child, or that impersonates any other person or entity;
11. Infringing any patent, trademark, copyright, or other proprietary right, or otherwise violating Applicable Law;
12. Knowingly communicating information that is patently false or misleading in a manner reasonably perceived as fact;
13. Threatening the unity, integrity, defence, security, or sovereignty of India, or friendly relations with foreign states, or public order, or inciting the commission of a cognizable offence;
14. Publishing content, with intent to mislead or harass any person, entity, or agency, for financial gain or to cause injury;
15. Removing any proprietary notice or label on the Platform or its content;
16. Using the Platform for any unlawful purpose in any jurisdiction, or in conjunction with any device or service designed to circumvent technological access-control measures.

Unauthorized use of the Platform in breach of this Part shall automatically terminate the limited licence granted to you, and may entail compensation payable by you as determined by YOHO.

C.2 Proprietary Rights

You acknowledge that YOHO owns all legal right, title, and interest in the Platform, its technology, and the Services, including all intellectual property rights subsisting therein, whether registered or not and wherever such rights exist. All content on the Platform is the property of YOHO or its licensors. You may not copy, create derivative works from, modify, reverse-engineer, reverse-assemble, or attempt to discover the source code of the Platform, nor sell, assign, sublicense, or grant a security interest in any right relating to the Platform or Services. Trademarks, logos, designs, and service marks displayed on the Platform belong to YOHO and/or its licensors, and you have no right to use YOHO's trade names, trademarks, service marks, logos, or domain names except as expressly permitted in writing.

C.3 Submitted Content

Where the Platform allows you to submit ratings, reviews, photographs (such as delivery proof), messages, or other content (“Submitted Content”), you grant YOHO a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use, copy, distribute, publicly display, and create derivative works from such Submitted Content for purposes connected with the Platform and Services, unless otherwise agreed in writing. You represent and warrant that any Submitted Content does not infringe any third party's rights, and you agree to indemnify YOHO for any liability arising from a breach of this warranty. YOHO has no obligation to publish or retain any Submitted Content and may remove it at its discretion. You must not submit: (a) unauthenticated or manipulated data leading to forgery or business-deal failure; (b) commercial solicitations or advertising not authorized by YOHO; or (c) any content prohibited under Part C.1(9)–(13) above.

C.4 Communications and Messaging on the Platform

Where the Platform provides functionality for Partners to message Users, YOHO's support team, or other Partners, you agree not to use such functionality to send unlawful, threatening, abusive, defamatory, or harassing content; unsolicited advertisements; impersonation or false information; personal information such as phone numbers, addresses, or account numbers outside the intended purpose; chain messages; or repeated/duplicate messages restating the same point to multiple recipients. YOHO is under no obligation to monitor such communications but may do so, and may remove or restrict messaging functionality where it identifies a violation of this clause.

C.5 Third-Party Links

The Platform may contain links to third-party websites or resources, provided solely for convenience. YOHO does not control, endorse, or assume responsibility for such third-party content, and you access such external resources entirely at your own risk. YOHO reserves the right to store and process browsing history within the Platform for internal analysis purposes, as further described in the Partner Privacy Policy.

C.6 Password-Protected Areas

Access to password-protected or secure areas of the Platform is restricted to authorized Partners only. Unauthorized attempts to access such areas may be subject to prosecution or other legal action under Applicable Law.

C.7 Feedback

Feedback you provide to YOHO helps us improve. YOHO assumes no obligation to review, implement, or compensate you for unsolicited ideas, and will not incur liability for similarities between your feedback and features YOHO may independently develop. Please do not include trade secrets or confidential information of any third party in feedback submitted to YOHO. Any rights in feedback you submit become YOHO's property, and YOHO will, in good faith, consider feedback to improve the Platform, without being obligated to act on it.

C.8 Local Laws

YOHO controls and operates the Platform from Surat, Gujarat, India, and makes no representation that the Services are appropriate or available in other locations. If you access or use the Platform from another jurisdiction, you are solely responsible for compliance with local laws, including the Motor Vehicles Act, 1988, taxation, and any export/import regulations applicable to your location.

C.9 Electronic Communication

By using the Platform, you consent to receive communications from YOHO electronically, including by email, SMS, in-app notification, or phone. You agree that such electronic communications satisfy any legal requirement that communications be in writing. You agree to review the Terms and Privacy Policy on our website periodically (at least once a year); if you disagree with any change, you must cease using the Platform.

C.10 Telephone Calls

Calls made to our customer support helpline, or calls made by our support desk to you, may be monitored or recorded to help train staff and improve Services. Recordings will only be used under appropriate supervision. Standard telecom rates apply to calls made to any non-toll-free numbers listed on the Platform. You are expected to maintain appropriate conduct during such calls, in keeping with the dignity expected of a Platform Partner.

PART D — VEHICLE POLICY AND TYPES OF SERVICE

As a registered Partner, you agree to comply with the following vehicle usage guidelines applicable to your registered vehicle category. These terms ensure safe, efficient, and reliable delivery and transport operations.

D.1 Permitted Vehicle Categories

• Cycle — Non-motorized bicycles or electric cycles used for short-distance, lightweight deliveries. Maximum load capacity: 5 kg. Suitable for local deliveries in nearby areas. Partners must be physically fit to manage manual cycling over varied terrain and must communicate expected delays to YOHO support where relevant. Only Pilots aged 16–18 (with guardian consent, as per Part B.1) or adult Partners may operate this category.
• 2-Wheeler (Motorcycle/Scooter) — Used for faster, medium-sized parcel deliveries and passenger transport (subject to applicable law and local passenger-carrying regulations). Maximum load capacity: 20 kg. All 2-Wheeler Partners must wear a helmet, keep the vehicle engine on only while operating (switching off at origin/destination waits), maintain proper speed limits, and adhere to local traffic safety laws. Partners are responsible for maintaining the vehicle in safe working condition and must provide regular status updates via the App given that traffic and weather may affect timelines.
• Mini 3-Wheeler — Small motorized three-wheelers for navigating congested urban areas, capable of transporting up to three passengers along with a package, subject to applicable seating/load limits. Maximum load capacity: 50 kg including small luggage or personal parcels. Requires lower speed and tighter manoeuvring in busy or narrow routes.
• 3-Wheeler — Motorized three-wheelers for medium to heavy loads. Maximum load capacity: 500 kg. Requires a valid commercial licence. Suited for bulk or high-volume deliveries within city limits; Partners must plan routes efficiently to avoid delays from load or traffic constraints. See also the separate Partner Privacy Policy (3-Wheeler), which applies in addition to this Agreement.
• Truck (Light to Heavy Commercial Vehicle, up to 3,500 kg) — Used for large, heavy, or bulk deliveries, including multiple orders or oversized items. Maximum load capacity: 3,500 kg, subject to vehicle specifications and legal weight limits. Only Partners holding a valid commercial driving licence appropriate for heavy goods vehicles may operate this category. All such vehicles must be registered, roadworthy, and insured for commercial cargo transport. Cargo must be safely packed and secured using appropriate tie-downs or restraints to prevent shifting or damage in transit. Partners are responsible for routine safety checks (tyre pressure, brakes, lights, weight distribution) before and during each route, and must promptly report delays caused by traffic, loading/unloading, mechanical issues, or road conditions via the App. Deliveries may cover longer distances requiring route planning, time management, and compliance with any applicable logbook or driving-hour regulations. Fuel, tolls, and parking costs are the Partner's responsibility unless expressly covered by YOHO in writing. All operations must comply with local, state, and national transport laws, including load limits, emissions rules, and commercial driving standards.

No category of vehicle other than those listed above (or expressly authorized in writing by YOHO) may be used to provide Services. The appropriate vehicle category will be assigned as per YOHO's guidelines, and you must only accept orders that match your registered vehicle's capacity and capability. You understand that each vehicle type carries operational limitations — such as speed, load-handling, and manoeuvrability — for which YOHO is not responsible.

D.2 Vehicle, Licence and Compliance Obligations

• You shall use your own vehicle (or a vehicle lawfully acquired/hired by you, “Partner Vehicle”), registered on the Platform, and shall provide YOHO with all relevant details and documents of such vehicle. No vehicle of any kind is provided by YOHO save at its sole discretion, and YOHO shall not be liable to settle any claims (accidental, insurance, toll, or otherwise) or bear any expense of acquisition, maintenance, or running of the Partner Vehicle.
• You shall ensure the Partner Vehicle is properly registered, insured, and licensed under Applicable Law to operate as a goods carriage, contract carriage, or commercial carriage, as relevant, and complies with all applicable traffic, safety, and motor-vehicle regulations at all times.
• You shall hold and maintain a valid driving licence (where applicable to your vehicle category), valid vehicle registration, third-party and comprehensive insurance, PUC certificate, fitness certificate, and any interstate/intrastate transport permits required under applicable law, kept current throughout your association with YOHO. It is recommended you maintain a minimum insurance coverage of at least ₹15,00,000 (Rupees Fifteen Lakh) to reasonably cover potential liabilities arising during Services, though YOHO makes no representation that this amount is sufficient in every circumstance.
• YOHO bears no liability or responsibility for any vehicle or Partner who fails to comply with applicable legal or regulatory requirements pertaining to the vehicle's operation, maintenance, or documentation — this responsibility rests solely with you.
• Whether or not you are the registered owner of the Partner Vehicle, you are responsible and liable for all loss or damage arising from the vehicle, including claims, demands, litigation, or actions from any Governmental Authority, third party, or family member of the vehicle owner, and shall keep YOHO fully indemnified against all such claims.
• You must carry out daily safety checks (brakes, lights, horn, tyre pressure, etc.) before operation and promptly report mechanical or safety issues to YOHO.
• You shall ensure the number of passengers and accompanying luggage does not exceed the permitted capacity of the Partner Vehicle at any time.
• You shall maintain respectful and courteous conduct toward passengers and other road users, and keep the Partner Vehicle clean, operational, and presentable at all times.

D.3 Passenger Transport Vehicle Restrictions

Where Services involve passenger transportation, only the following vehicle categories may be used: Two-Wheelers (subject to applicable law and safety regulation for carrying a passenger) and Mini Three-Wheelers/auto-rickshaws/e-rickshaws (limited to the seating capacity permitted under Applicable Law). No other vehicle category may be used for passenger transport through the Platform unless separately authorized in writing by YOHO.

D.4 Insurance and Third-Party Liability — Vehicle Specific

All vehicles operating on the Platform must be covered by valid, active third-party motor insurance as required by Applicable Law. It is solely your responsibility to maintain up-to-date coverage and to provide proof of insurance to YOHO whenever requested. In the event of an accident causing injury or damage to a passenger, User, or third party, claims shall ordinarily be processed through your insurance provider in accordance with Applicable Law. You may be held personally liable where such injury, loss, or damage is caused by your negligence, reckless driving, unlawful conduct, or violation of this Agreement. Where YOHO determines that damage to a vehicle resulted from your breach of duty, unsafe operation, or non-compliance with Applicable Law, you shall be held responsible for the resulting damages, loss, and claims.

PART E — PARTNER OBLIGATIONS

1. You agree to make yourself available on the Platform to undertake Services when requested by a User, and to render such Services to the best of your ability, personally and without delegation to any other individual or third party.
2. Acceptance of an order constitutes a separate arrangement for services between you and the User under Applicable Law; YOHO is not a party to that arrangement.
3. At YOHO's discretion, you may be required to pay an onboarding fee or an interest-free, refundable security deposit at the time of first availing the Platform. YOHO may charge an additional fee for training or support services, and may at its discretion provide certain company-owned assets (uniform, phone, bags, vehicle, etc.). On termination, any security deposit shall be refunded after the return of all such assets in usable condition (fair wear and tear excepted); YOHO may deduct amounts from the deposit for assets not returned in usable condition.
4. Your login credentials are confidential and must not be shared with any third party without YOHO's express written consent.
5. You consent to GPS-enabled location tracking while logged in and agree that YOHO may share such tracking information with Users on a real-time basis to enable order/trip status.
6. You shall make all reasonable attempts to collect goods/orders and deliver them to Users as quickly and efficiently as possible, or, for passenger transport, to ensure safe, secure, and timely transportation strictly in compliance with traffic regulations, road safety norms, and YOHO's guidelines.
7. You may charge Users a service fee (delivery and/or transportation fee) as displayed on and accepted through the Platform. Charges shall be determined and may be revised by YOHO based on factors including Partner availability, distance, traffic, weather, fuel costs, seasonal demand, and other relevant circumstances. You shall not demand or collect any amount over and above the fee communicated through the Platform.
8. You shall conduct yourself with honesty and discipline in accordance with YOHO's policies and instructions, including safety and driving rules and applicable motor vehicle laws.
9. You shall not commit fraud, or any act or omission intended to gain undue advantage from Users or YOHO. Where YOHO believes such conduct has occurred, YOHO may, in addition to terminating this Agreement, disable your account for such period as it deems fit and/or deduct the undue gain (including from any incentives, Fees, or security deposit).
10. You shall not, at any time, tamper with, damage, open, or interfere with a User's goods/package beyond what is specifically required to perform the Service. YOHO may recover any resulting loss from amounts payable to you.
11. Where instructed by YOHO to use personal cash to pay a third party on a User's behalf, you shall collect the original receipt and recover the same amount from the User by handing over the receipt.
12. You shall not demand any amount beyond what is agreed on the Platform, and shall always keep an active YOHO-issued QR code available for User payments. You shall not offer any additional service to Users not expressly consented to in writing by YOHO.
13. You shall never exchange personal information (phone number, email address, etc.) with a User, and shall not contact a User after a delivery/trip is complete, except through the Platform. You shall immediately purge any User data you were exposed to during the Service (such as phone numbers) once the Service concludes. Breach of this obligation may result in prosecution under Applicable Law and, where appropriate, a police complaint.
14. You acknowledge that YOHO will deduct applicable taxes from payments made to you in compliance with Applicable Law, and you remain solely responsible for your own tax obligations arising from your earnings, including registration under GST law where you are otherwise required to register (absent such intimation, you shall be treated as unregistered for GST purposes).
15. You must be reasonably familiar with prominent destinations and routes, both within and outside your registered service territory, sufficient to render Services efficiently.
16. You shall participate in YOHO's standard rating and quality-assessment process. Your rating, and its impact on order allocation, incentives, or continued access to the Platform, shall be determined solely by YOHO based on transparent parameters communicated on the Platform.
17. You shall not resort to, and acknowledge that the following constitute serious breaches of this Agreement: misuse of the Platform; failure to verify or authenticate your own information; rude or abusive behaviour toward YOHO staff, Users, or third parties; any criminal offence, including physical assault or threats; concealment of material information at the time of contracting; chronic irregularity in availability or performance; being under the influence of alcohol or a controlled substance while on duty; fraud, misappropriation, or embezzlement for undue monetary gain; negligence causing damage to movable or immovable YOHO/User assets; spreading content on digital or social media detrimental to YOHO's brand; organizing or participating in a strike, protest, or “ruckus” against YOHO; unauthorized disclosure of YOHO's confidential information; misuse of YOHO-provided assets; or absconding with any asset, item, money, or valuable belonging to YOHO, its employees, or its Users for more than 4 hours.

PART F — LOCATION, DEVICE AND APP PERMISSIONS

To go online and receive orders, you must grant precise location access, including “Allow all the time” (background location), notifications, and other permissions required for order alerts and trip tracking, as further described in the applicable Partner Privacy Policy. You are solely responsible for ensuring your device/phone remains available, charged, and reachable for tracking before and during a pickup; extended unavailability may result in deductions to compensate Users for resulting service failures, at YOHO's discretion, up to the full extent of any compensation YOHO is required to pay the affected User.

PART G — EARNINGS, COMMISSION AND PAYMENTS

• Earnings are based on completed orders, incentives, and commission slabs displayed in the Partner App.
• YOHO may revise fare structures, incentives, or commission with reasonable notice, having regard to factors such as fuel prices, demand patterns, and market conditions.
• Payments are processed to your registered bank account or wallet as per the applicable payout cycle communicated on the Platform.
• YOHO may withhold or adjust payouts in cases of fraud, chargebacks, policy violations, or disputes under investigation, pending resolution of the relevant investigation.
• You are solely responsible for your tax obligations arising from earnings, and shall cooperate fully with YOHO by furnishing relevant information should any tax proceedings be initiated against YOHO in connection with Services rendered by you.
• Promotional credits, discounts, coupons, referral incentives, and similar benefits do not constitute earnings and may be modified, withdrawn, or cancelled at YOHO's sole discretion.
• All payments due to you shall be made through the payment mode determined by YOHO from time to time (bank transfer, NEFT/RTGS, UPI, or such other mode), and shall be inclusive of applicable taxes borne by you, subject to statutory withholding by YOHO where required.

PART H — WAITING TIME CHARGES POLICY

To ensure fair compensation to Partners and platform efficiency, YOHO operates a Waiting Time Charge system where a User causes a delay in pickup, an intermediate stop, or drop-off beyond the free waiting period.

1. Commencement: The waiting timer begins automatically when you mark your status as “Arrived” on the App, and only applies where you are within valid GPS proximity of the location or verified via OTP.
2. Free vs. Paid Waiting: Every order includes a complimentary waiting window (as displayed in-app, e.g. 10 minutes); charges accrue per minute thereafter, subject to any maximum cap configured in the App. If no cap is configured at the time of booking, charges continue to accrue until the task resumes or the order is cancelled.
3. Service-Specific Application: For parcel orders, waiting charges apply cumulatively at pickup, each intermediate stop, and final drop-off. For passenger orders, waiting charges apply strictly at pickup — not at drop-off or during the ride.
4. Conclusion: The timer stops immediately once you mark the task as “Started” or “Resumed”.
5. Direct Collection: Waiting charges are to be collected directly by you from the User at the time of pickup or completion (or, for cash/COD orders, at the time of settlement). YOHO acts solely as a facilitator that calculates the suggested waiting charge for transparency; it shall not be responsible or liable for managing, collecting, or paying such charges if a User refuses to pay. Recovery of waiting charges is a direct transaction between you and the User, and YOHO does not guarantee, and will not reimburse, uncollected waiting fees.
6. Billing and Taxes: All accrued waiting charges are added to the order total, reflected in the invoice, and subject to applicable taxes including GST. For cash-on-delivery or “cash-to-collect” orders, waiting charges must be paid to you at the time of order completion.
7. Transparency: Users see a real-time countdown of remaining free time and a notification when paid waiting begins, along with the applicable per-minute rate. Where the calculated charge is ₹0 (within the free window), no earning notification will be issued, and no claim can be made by you in respect of that order.
8. Objective: This policy is designed to prevent misuse of Partner time, ensure fair earnings, and maintain a transparent billing experience for all Users.

PART I — CANCELLATION AND REFUND POLICY

Cancellation by User: A User may cancel a booking before you accept the order without charge. If a User cancels after you have accepted the order and are en route, a cancellation fee as displayed on the Platform at the time of cancellation shall apply. Repeated or frequent cancellations by a User may result in temporary suspension of their access.

Cancellation by Partner: You shall not cancel an accepted order or ride without valid reason. Orders that have already been picked up generally cannot be cancelled except through an approved app flow or support intervention. Repeated cancellations without cause shall be treated as a performance issue and may result in demerits, suspension, or termination under Part N.

Refunds:

• YOHO has the sole right to determine, process, and administer refunds, cancellations, credits, and payment adjustments in accordance with its policies as amended from time to time.
• Where a refund, chargeback, reversal, credit, or compensation becomes payable to a User due to your failure to provide Service, cancellation, misconduct, negligence, delay, or breach of this Agreement, YOHO may recover, deduct, withhold, or set off the corresponding amount (together with associated costs, penalties, taxes, gateway charges, or expenses) from sums payable to you.
• You shall promptly provide all information, records, and assistance reasonably requested by YOHO in connection with any customer complaint, refund request, payment dispute, failed transaction, chargeback, investigation, or claim.
• YOHO's decision regarding the eligibility, amount, and processing of any refund, credit, or payment adjustment is final and binding on you.

Subscription Fees: Where the Platform offers subscription-based services to Partners, applicable subscription fees shall be charged as per the selected plan. By subscribing, you agree to pay the applicable fees and associated taxes.

Non-Refundability: Unless expressly stated by YOHO or required under Applicable Law, all amounts paid to YOHO — including subscription fees, convenience fees, platform fees, onboarding charges, API charges, and service fees — are final, non-refundable, and non-transferable, irrespective of whether you fully or partially utilise the relevant services.

Subscription Cancellation: You may cancel a subscription at any time through the Platform, where such functionality is available. Cancellation prevents future renewals or recurring charges but does not entitle you to a refund or credit for the current subscription period or any unused portion.

PART J — INSURANCE, LEGAL EXPENSE ASSISTANCE AND LIMITATIONS

All vehicles operating on the Platform must carry valid, active insurance as required under Applicable Law. It is your sole responsibility to maintain up-to-date coverage and to produce proof of insurance when requested. In the event of an accident causing injury or damage to a User or third party, claims shall ordinarily be processed through your insurance provider. You may be held personally liable where injury, loss, or damage results from your negligence, reckless driving, unlawful conduct, or breach of this Agreement or Applicable Law. YOHO is not liable for any personal injury, loss, or property damage resulting from your conduct, negligence, or non-compliance with law or with this Agreement, nor for loss of income arising from suspension or deactivation of your account due to an investigation, accident, or policy violation.

Legal Expense Assistance (Best-Effort, Not Guaranteed): Where you incur legal expenses through no fault of your own while completing a trip (including charges for releasing a seized vehicle, advocate's fees, or ancillary expenses), and you intimate YOHO within 24 hours of the incident, YOHO will do all that is necessary, on a best-effort basis, to assist you in releasing a seized vehicle and safeguarding your interests, and will, following internal investigation and verification of facts, consider reimbursing such costs up to a maximum of ₹10,000 (Rupees Ten Thousand) for 3-Wheeler/4-Wheeler/Truck categories or ₹5,000 (Rupees Five Thousand) for 2-Wheeler category, or the amount actually applicable in the relevant City/State court, whichever is lower. This is a discretionary, best-effort measure and not a guaranteed entitlement. Where you fail to intimate YOHO within the specified time period, YOHO shall not be held liable for any resulting costs, expenses, or losses. You are not entitled to reimbursement of hospitalization or medical bills incurred by you or your family for accidents or illness arising during Service.

PART K — BRANDING AND ADVERTISING

Where you agree to display YOHO branding or advertising on your vehicle, such affixation must be carried out only through vendors identified by YOHO, and you may not unilaterally opt out of an active branding/advertising program during its term. You are solely responsible for complying with all applicable regional transport office, local body, and regulatory approvals for such branding (including obtaining any required branding approval from the relevant regional transport office within the prescribed time period), and shall indemnify YOHO for any liability, loss, action, or penalty arising from non-compliance. Non-adherence to this Part constitutes a breach entitling YOHO to terminate this Agreement without notice. You consent to YOHO's use of your photograph and vehicle photographs in internal communications, training materials, and marketing/advertising (including online, social media, and offline), subject to the Partner Privacy Policy.

PART L — CONFIDENTIALITY AND DATA PROTECTION

All information shared by you as a registered Partner is treated as confidential, and YOHO applies reasonable protective measures accordingly. YOHO may share Partner information with third-party service providers, regulatory/statutory authorities, and its affiliates and representatives on a need-to-know basis, as further described in the Partner Privacy Policy. Information shared with you by third parties through the Platform (including any User information) is likewise confidential; you must take reasonable measures to protect it, and any breach or negligence on your part leading to third-party claims shall be handled and settled by you at your own cost, without liability to YOHO. All confidential information you procure in the course of Services shall at all times be kept confidential and used only for the limited purposes of rendering Services. You consent to the processing of your personal data as described in the Partner Privacy Policy and, where applicable, the Partner Privacy Policy (3-Wheeler).

PART M — REPRESENTATIONS AND WARRANTIES

By accepting this Agreement, you represent and warrant, on a continuing basis for so long as this Agreement remains in effect, that:

• You are competent and of valid age to enter into this Agreement in the location/territory in which you provide Services;
• You hold and will maintain a valid driving licence (as applicable) with appropriate certification to operate your Partner Vehicle, and all licences, permits, approvals, and authorities necessary for that vehicle;
• You consent to YOHO accessing, using, or sharing data including your location, contacts (where separately consented), transaction information, usage/preference information, device information, and related log information connected with the Platform;
• You have not been convicted of any offence, including one involving moral turpitude, in the location/territory in which you provide Services, and are not party to any pending litigation that would materially affect your obligations under this Agreement;
• You agree that your documents may be sent for background verification, and that an adverse finding at any stage renders this Agreement void with immediate effect, at YOHO's sole discretion;
• You acknowledge that YOHO neither owns nor controls the Partner Vehicle, nor controls your individual actions in rendering Services, and that you (or, where you are not the driver, the person you engage) are solely responsible and liable for all loss or damage arising from the vehicle, including claims from third parties, family members, or authorities, and shall keep YOHO indemnified against all such claims.

PART N — SUSPENSION AND TERMINATION

YOHO may suspend or terminate your access immediately, with or without prior notice, for reasons including but not limited to:

• Breach of any term of this Agreement or Applicable Law;
• Any action or omission causing legal or contractual liability for YOHO;
• Services detrimental to YOHO's business interests or brand image, including through social media;
• Concealment of material information or data from YOHO;
• Involvement in any criminal offence during your association with YOHO;
• Misbehaviour, harassment, or misconduct toward YOHO staff, Users, or third parties;
• Consumption of intoxicating or banned substances while on duty;
• Poor performance, including productivity, login hours, cancellation rates, or quality standards (such as denying, fast-forwarding, or repeatedly cancelling orders);
• Negligence causing damage to goods, orders, or company assets;
• Absconding with orders, goods, or company assets;
• Use of a non-permitted vehicle, unauthorized passenger transport, or carriage of prohibited/restricted/illegal goods;
• Endangering passenger safety through reckless driving, overloading, or violation of traffic/transport law;
• Harassing, misbehaving with, or causing physical, verbal, or emotional harm to a passenger, or failing to ensure a passenger's reasonable comfort, safety, and dignity;
• Refusal to transport a passenger after accepting a booking, without valid cause;
• Repeated customer complaints of misconduct, overcharging, misrepresentation, or unsafe conduct;
• Failure of, or negative finding in, background verification, at any time during the term.

YOHO retains the right, at its sole discretion, to deny you access to the Platform at any time and for any reason, with or without cause, including for breach of this Agreement or the Partner Privacy Policy. On termination, you shall return all company assets within 2 days; failure to do so entitles YOHO to forfeit the security deposit, if any. Where you wish to terminate this Agreement, you shall provide YOHO 15 days' prior written notice. Termination shall be without prejudice to YOHO's accrued rights and remedies existing as of the date of termination.

PART O — POST-TERMINATION OBLIGATIONS

1. Handover all company assets;
2. Delete/purge all User information and other information related to YOHO and the Platform in your possession;
3. Not contact or circumvent YOHO by approaching its customers, Users, or employees directly;
4. Not disclose any confidential information received during your association with YOHO;
5. Reconcile or pay out any dues owed to YOHO within 7 days of termination;
6. Continue to comply with all surviving clauses of this Agreement.

PART P — INDEMNITY

You agree to indemnify, defend, and hold harmless YOHO, its officers, directors, employees, affiliates, advisors, third-party service providers, and the end-User/Customer, from and against all liabilities, claims, causes of action, demands, recoveries, losses, damages, fines, penalties, interest, or other costs or expenses of any kind (including reasonable attorneys' fees), including any complaint from a User or third party, arising out of or related to: (a) your breach of this Agreement or Applicable Law; (b) violation of any third-party right; (c) your use of the Platform or Services; (d) any accident, injury, loss, or damage caused during transportation of goods or passengers, including road mishaps, traffic violations, or reckless driving; (e) any unauthorized carriage of prohibited, illegal, or restricted items; and (f) any act, omission, negligence, or misconduct by you. You shall be solely responsible for your behaviour toward end Users, and shall fully indemnify YOHO against any risk, claim, or damage arising from your acts, behaviour, or comments. A breach or non-compliance of this Agreement by you can cause severe and irreparable loss to YOHO, and YOHO reserves the right to recover all losses, costs, and expenses incurred as a result of such breach. This indemnity survives termination of this Agreement.

PART Q — WARRANTIES AND DISCLAIMERS

YOHO reserves the right to discontinue or alter any part of the Platform or Services at any time, at its sole discretion, without notice or explanation; save as expressly provided in this Agreement, you shall not be entitled to any compensation or payment upon such discontinuance or alteration.

The Platform and Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by Applicable Law, YOHO excludes all representations and warranties relating to the Platform and Services, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or any assurance of a minimum business/earnings guarantee. YOHO does not warrant that the Platform will be uninterrupted, error-free, or that defects will be corrected in a timely fashion.

Other than as expressly set out in this Agreement, in no event shall YOHO, its officers, directors, employees, advisors, vendors, service providers, or agents be liable to you for damages resulting from: (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage of any nature arising from your access to or use of the Services; (c) unauthorized access to or use of YOHO's secure servers or any information stored therein; (d) any interruption or cessation of transmission to or from YOHO's servers; (e) bugs, viruses, or similar code transmitted to or through the Services by any third party; (f) any errors, omissions, or loss/damage incurred as a result of content posted, transmitted, or made available via the Platform; or (g) the disclosure of information pursuant to this Agreement or the Partner Privacy Policy — whether based on warranty, contract, tort, or any other legal theory, and whether or not YOHO was advised of the possibility of such damages.

Although the Platform may link to third-party websites, YOHO does not imply approval, sponsorship, or endorsement of, or affiliation with, any such external site, and has not reviewed such sites' content. Your access to and use of any external site is entirely at your own risk.

PART R — LIMITATION OF LIABILITY

YOHO, its Affiliates, Subsidiaries, Joint Ventures, Associates, Officers, Directors, Employees, Representatives, and service providers (collectively, “YOHO's Associates”) will not be responsible or liable for any injury, death, loss, claim, act of God, accident, delay, or direct, special, exemplary, punitive, indirect, incidental, or consequential damages of any kind (including lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, arising out of or connected with:

1. Any failure or delay in the Platform, including inability to use any component thereof;
2. Any use of the Platform or Services, or the performance or non-performance by YOHO or YOHO's Associates;
3. Any errors or omissions in content, or any loss or damage incurred as a result of the use of the Services;
4. Partner content, or the defamatory, offensive, or illegal conduct of any third party;
5. Your misconduct, unauthorized access, or unauthorized use or disclosure of data on the Platform or Confidential Information;
6. Any act of theft, fraud, negligence, or misconduct by you;
7. Any damage to goods, User property, or any asset;
8. Any misbehaviour toward Users or YOHO and its employees, or tampering with packaging while performing Services;
9. Any accident, injury, loss, or damage caused during transportation of a passenger or goods, including road mishaps, traffic violations, reckless driving, or failure to comply with transport laws and safety standards;
10. Any unauthorized carriage or attempted carriage of prohibited, illegal, or restricted items or substances, and the consequences or penalties arising therefrom;
11. Any loss, delay, or damage during transit attributable to your failure to ensure safe, secure, and lawful transportation of passengers and/or goods;
12. Any damage to, or viruses infecting, your computer equipment or other property as a result of your access to or use of the Platform.

In no event shall YOHO be liable to you under contract, tort, or otherwise for losses that could have been avoided by your exercise of reasonable effort. YOHO shall not be liable to you or any third party for indirect, special, incidental, exemplary, punitive, or consequential damages of any kind arising from your use of the Platform.

Notwithstanding anything to the contrary, YOHO's total maximum aggregate liability to you under this Agreement, however arising, shall not exceed ₹15,000 (Rupees Fifteen Thousand) in aggregate, or such other amount as may be separately agreed in writing. There shall be no corresponding cap on your liability to YOHO arising from your indemnity obligations under this Agreement, and this limitation does not apply to your liability towards YOHO.

PART S — INTELLECTUAL PROPERTY

All trademarks, logos, app content, and platform technology belong to YOHO or its licensors. Any intellectual property created in the course of this Agreement (including in connection with branding or advertising activities) shall be exclusively owned by YOHO. Nothing in this Agreement will function to transfer any intellectual property right from either party to the other beyond what is expressly stated; each party retains ownership of intellectual property it developed prior to, or outside the scope of, this Agreement. You may not copy, modify, reverse-engineer, or misuse YOHO's intellectual property.

PART T — FORCE MAJEURE

Neither party shall be liable for any failure to perform an obligation under this Agreement caused by an event beyond its reasonable control, including an act of God, terrorism, war, political insurgency, insurrection, riot, civil unrest, act of civil or military authority, earthquake, flood, or other natural or man-made event that could not reasonably have been foreseen. The affected party shall promptly notify the other party and use reasonable efforts to comply with the Agreement notwithstanding the event.

PART U — DISPUTE RESOLUTION

Amicable Settlement: If any dispute arises between the parties in connection with the validity, interpretation, implementation, or alleged breach of any provision of this Agreement, the parties shall first endeavour to settle it amicably. The attempt shall be deemed to have failed if unresolved within 30 days from the date the dispute arose.

Arbitration: If the parties are unable to amicably settle the dispute within the above period, either party may serve notice invoking this clause and referring the matter to arbitration. Arbitration shall be conducted on an ad-hoc basis, in digital mode, before a sole arbitrator mutually agreed upon by the parties. The seat and venue of arbitration shall be Surat, Gujarat, and proceedings shall be conducted in English. Courts at Surat, Gujarat shall have sole and exclusive jurisdiction over questions relating to the validity of this arbitration clause and the law governing its interpretation. By agreeing to these Terms, you accept that neither you nor any person acting on your behalf shall raise a “zero complaint”/“zero FIR” in any jurisdiction, and you bind yourself to the dispute resolution and jurisdiction clause set out in this Agreement.

PART V — GOVERNING LAW, JURISDICTION AND AMENDMENTS

This Agreement is governed by the laws of India, without regard to conflict-of-law principles. Subject to Part U, courts at Surat, Gujarat shall have exclusive jurisdiction over any legal proceedings arising in connection with this Agreement.

YOHO may amend these Terms at any time. For material changes — including to payment terms, data practices, liability provisions, or Partner rights — YOHO shall endeavour to provide at least 14 days' prior notice via an in-app alert, Platform notification, or email to your registered address. Non-material or administrative changes (such as typographical corrections or clause reorganisation without substantive change) require no prior notice period. Continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms; if you disagree, you must cease use before the effective date and may request account deletion by writing to support@bookyoho.com.

PART W — SEVERABILITY AND SURVIVAL

If any part or provision of this Agreement is or becomes illegal, invalid, or unenforceable, that part or provision shall be ineffective only to the extent of such invalidity, without affecting the validity or enforceability of the remaining provisions. The parties agree to substitute any invalid or unenforceable provision with a valid provision that achieves, to the greatest extent possible, the economic, legal, and commercial objective of the original provision.

Any provision of this Agreement that by its nature should survive termination — including confidentiality, indemnity, limitation of liability, intellectual property, dispute resolution, warranties, and post-termination obligations — shall survive the expiration or termination of this Agreement.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints regarding use of the Platform or breach of these Terms may be addressed to:

Grievance Officer, YOHO (Bright India Global Industries Private Limited)
Western Business Park, 409, Udhana – Magdalla Rd, opp. SD Jain School, Vesu, Surat, Gujarat 395007
Email: grievance@bookyoho.com

The Grievance Officer shall acknowledge a complaint within 24 hours and endeavour to resolve it within 15 days of receipt.

Contact Information

Legal Team, YOHO (Bright India Global Industries Private Limited)
Western Business Park, 409, Udhana – Magdalla Rd, opp. SD Jain School, Vesu, Surat, Gujarat 395007
Email: support@bookyoho.com
Phone: +91 75675 83505
Time: Monday to Friday (10 a.m. to 6 p.m.)

By clicking “I Accept”, or by registering, logging in, or accepting an order on the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety — including all Parts A through W above — together with the Partner Privacy Policy and, where applicable, the Partner Privacy Policy (3-Wheeler) and the Shipping & Delivery Policy, each of which is construed together with these Terms to form one total and complete Agreement. Any breach, violation, or non-compliance shall entitle YOHO to take necessary action, including legal action, against you. You acknowledge that this electronic Agreement has the same force and effect as a signed physical agreement.