Privacy Policy

This Privacy Policy outlines how YOHO ("Company," "we," "our," or "us") collects, uses, discloses, and protects any information that you provide when using our website and mobile application for customers and driver partners. This Policy is an electronic record under the Information Technology Act, 2000, and applicable rules framed from time to time.

By using our services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy. If you do not agree, please do not use our services.

Information We Collect

• Personal Information: Name, job title, contact details, email address, mobile number, address, and demographic information.
• Account and Transactional Data: Login details, payment details, invoices, and transaction history.
• Driver Partner Information: Profile picture, government identification documents (KYC), vehicle details (insurance, registration certificate, driving license), bank details, and background verification data.
• Device and Usage Information: App installation details, location data, and interactions with our services.
• Marketing and Surveys: Responses to surveys, promotions, and feedback mechanisms.

Use of Information

• Internal record-keeping and service improvements.
• Enabling transactions and fulfilling contractual obligations.
• Processing payments and customer support.
• Sending service updates, promotional messages, and market research.
• Enhancing security, fraud prevention, and compliance with legal obligations.

Data Security

We employ appropriate security measures as per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to prevent unauthorized access, disclosure, or misuse of your data.

Sharing of Information

• Third-party service providers for transaction processing, analytics, and customer support.
• Government authorities if required under law.
• Academic research partners for service improvement.
• Customers in the case of driver partner details for service completion.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and improve our services. Users can manage cookie preferences through browser settings.

User Rights

• Review, update, or request deletion of your personal information.
• Withdraw consent for data collection (may affect service availability).
• Opt out of promotional communications by contacting us.

Prohibited Activities

Users must not upload, transmit, or store information that:

• Violates laws, is defamatory, obscene, or infringes intellectual property.
• Contains malware, impersonation, or misleading information.
• Threatens national security or public order.

Contact Information

Legal Team,
YOHO (Agevole Innovation Pvt. Ltd.)
Western Business Park, 409, Udhana - Magdalla Rd, opp. SD Jain School, Vesu, Surat, Gujarat 395007
Email: support@bookyoho.com
Phone: +91 75675 83505
Time: Monday to Friday (10 a.m. to 6 p.m.)

Grievance Officer

Grievance Officer,
YOHO (Agevole Innovation Pvt. Ltd.)
Western Business Park, 409, Udhana - Magdalla Rd, opp. SD Jain School, Vesu, Surat, Gujarat 395007
Email: grievance@bookyoho.com