Terms and Conditions

Welcome to YOHO – your trusted partner for fast and reliable hyperlocal delivery solutions. These Terms and Conditions ("Terms") apply to your use of the YOHO platform (the "Platform"), including our website, mobile application, services, and all associated content and features. By accessing or using the Platform, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. General Terms

• The YOHO platform is operated and managed by Agevole Innovation Pvt. Ltd..
• These Terms apply to all users of the platform including delivery partners, merchants, and customers.
• YOHO reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Platform signifies acceptance of the revised terms.

2. Eligibility

• You must be at least 18 years old to register as a delivery partner or merchant on the YOHO platform.
• By registering, you represent and warrant that the information you provide is accurate, complete, and current.

3. Account Registration and Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify YOHO immediately of any unauthorized use of your account.
• You are solely responsible for all activities that occur under your account.

4. Delivery Partner Obligations

• Delivery partners must ensure all items are handled with care and delivered in a timely manner.
• Any misconduct, negligence, or fraudulent activity may result in suspension or termination from the platform.
• Delivery partners must comply with all local traffic laws and regulations during deliveries.

5. Commission and Payments

• YOHO offers commission-based earning opportunities to delivery partners, which are subject to periodic revisions.
• Payments are made based on completed deliveries and applicable commission slabs.
• YOHO reserves the right to withhold or adjust payments in case of any disputes, fraudulent activities, or policy violations.

6. Cancellation and Refund Policy

• Orders once accepted and picked up cannot be cancelled.
• YOHO is not responsible for refund requests; merchants must resolve payment disputes directly with customers.
• In cases of delivery failure due to partner negligence, YOHO may investigate and take appropriate actions.

7. Termination of Use

• YOHO reserves the right to terminate access to the platform for users or delivery partners violating these Terms or engaging in misconduct.
• Upon termination, any pending payments (if applicable and approved) will be processed according to the payout cycle.

8. Limitation of Liability

• YOHO shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform or services.
• YOHO does not guarantee uninterrupted or error-free service and shall not be held responsible for delays caused by unforeseen technical issues.

9. Intellectual Property

• All content, logos, trademarks, and data on the YOHO platform are the property of Agevole Innovation Pvt. Ltd. and protected under applicable copyright and trademark laws.
• Unauthorized use or reproduction of content is strictly prohibited and may lead to legal action.

10. Governing Law and Jurisdiction

• These Terms shall be governed and interpreted in accordance with the laws of India.
• All disputes are subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

11. Contact Information

If you have any questions or concerns regarding these Terms, you may contact us at:

YOHO (A product of Agevole Innovation Pvt. Ltd.)
Western Business Park, 409, Udhana - Magdalla Rd,
Opp. SD Jain School, Vesu, Surat, Gujarat 395007
Email: support@bookyoho.com
Phone: +91 75675 83505